We will happily exchange or refund any goods purchased if you are not satisfied with the purchase provided that:
- You return the item within 30 days of purchase.
- You must have proof of purchase, preferably your receipt.
- The item is not damaged, soiled, is in the original and resalable condition and is in its original undamaged packaging. All accessories and instruction manuals must be inside packaging.
- The item for hygiene reasons is not bedding or foam products.
- The item has not been cut to length or size or is a special order (special order means any order that the good were not in stock and were specially obtained for you).
- The item was not a clearance items.
The rights covered in this policy and in addition to your statutory rights.
We will refund your money in the same way you purchased the item.
Returns & Refunds By Post :
Please take care when packing and securing items for return.
Enclose a copy of your receipt and send to Pools Foam & Rubber, 5A/195 Somerton Road, Roxburgh Park, Vic, 3064.
The postage to return items is your responsibility. If possible, please return good via registered post as we are not responsible for damaged or lost items in transit.
For Faulty items please call us on 03 9308 8718 before returning goods.
If the item is faulty (see note below) we will refund the cost of postage and send the new item to you.
Items purchased can be returned in person to Pools Foam & Rubber for refund or exchange.
You must have the original receipt as your proof of purchase.
The funds will be processed back to your Credit card in the same way you purchased your items.
We will not refund the shipping portion of the sale.
If you are returning due to change of mind, then you will be responsible for the shipping cost. Once the item is received in its original and saleable condition then a refund will be given.
Note : For Faulty items; Once we receive the item back in the store and the item has been verified as faulty the cost of the postage will be refunded to you by Pools Foam & Rubber.