Privacy Policy

Demoel Pty Ltd trading as Pools Foam and Rubber Roxburgh Park (“we” “ us” and “our”) understands how important it is to protect the personal information of our customers, business partners and other stakeholders that we interact with. We take care to comply with the Privacy Principles contained in the Privacy Act and provide you with a level of comfort that the information you provide to us will be managed in accordance with law.

This privacy policy describes how we collect, use and dispose of personal information.

What personal information do we collect?

We may collect information from you which reasonably identifies you as an individual, including your name, email address, telephone number and billing address. As a customer we may also collect your vehicle registration number.

How do we collect and store your personal information?

We may collect your personal information when you provide details through our website, contact us by phone, email or in-store or when you complete forms. Our website also uses cookies which store personal information that you provide to track user traffic patterns and to better serve you when you revisit the website. You can disable cookies in your browser.

Your personal information will be securely stored by us, including in our data warehouses and by selected third party providers located in Australia.

Why do we collect your personal information?

We may collect your personal information to:

• Process transactions both instore and on line;
• Answer your questions, resolve your complaints and conduct investigations;
• Market and sell our products and promote our brands;
• Comply with any legal requirements;
• Procure goods and services;
• Conduct research to better understand and serve our customers and for statistical purposes
• Communicate with you, including where we need to conduct a product recall;
• Prevent fraud, including services to protect your information; and
• Provide you with marketing offers and information about our brand

When do we disclose your personal information?

We may disclose your personal information to people and organisations :

• That provide us with services to protect our products;
• That carry out or help us carry out, our business activities;
• That maintain our information technology and payment system infrastructure; and
• To whom we are authorized or required by law to do so.

What rights do you have in relation to your personal information?

You have the right to access your personal information and require us to correct it.
To access or correct your personal information, please Contact Us
You can contact us by writing to our privacy officer at Shop 5A/195 Somerton Road, Roxburgh Park, VIC 3061.